- Rates includes GST, Parking and Toll. Booking is for Point to Point Airport transfer service, no detour or stop over shall be allowed. If you wish to extend the service, it shall be considered as a request for new booking. To make a new request for booking, you can book online or reach us at our contact centre number.
- Your current booking amount includes GST and services for 8 hr & 80 km or 12 hrs and 120 km usage only. The mileage and time will be calculated based on the distance from your pick-up point and back to the pick-up point. Hence the distance from your drop location to the pickup location will be added to your usage if they are different.
- Your current booking amount includes fixed km with Point to Point transfer service only, no detour or stop over shall be allowed. Extra km charges will be as applicable.
- a. The driver would require periodic tea-breaks and meal-breaks, which can be coordinated directly with him. For multiday trips, while most hotels and resorts provide washroom for Drivers, some don’t. In case yours doesn’t, please cooperate with the Driver to allow him to freshen up at a nearby place that is available.
- b. The number of days in the trip will be calculated on the basis of calendar days and not 24 Hours from pick-up time. Please return by 23:59 on the last day of your travel. Any delay will involve extra day charges. Minimum running average of 250 km per calendar day is charged for outstation trips
- c. The mileage and time will be calculated based on the distance from your pick-up point and back to the pick-up point. Hence the distance from your drop location to the pickup location will be added to your usage if they are different. You will be charged for extra KM if the usage exceeds the initial booking KM. Any applicable Toll and State taxes for return trip (back to the pickup location) will also be applicable and need to be paid to the driver at the drop location when the trip is ended.
- d. In case of interstate movement, the state taxes and toll etc. are charged by government and may change from time to time, unfortunately at many times without any advance notice. You will have to pay these charges to the driver at toll points or border for further payment to the govt. agencies.
For Sedan/MUV category:
a. Cancellation made more than 4 hours before the duty reporting time: Full Refund.
b. Cancellation within 4 hours before reporting time or no show once the car has left garage: Zero refund (100% of Minimum package booked cost to compensate the Driver Partner for his business loss)
2. For Executive, Luxury, Royale, Vans and Coaches: a. Cancellation made more than 48 hours before the duty reporting time: Full Refund.
b. Cancellation charges up to 48 hours before dispatch or no show once the car has left our garage: Zero Refund
- 3. ECOS India Mobility and Hospitality Pvt Ltd reserves the right to cancel the trip with minimum 4 Hours of advance notice or delay the reporting time in case of exigencies or external circumstances beyond Urban Drive′s control. These could be local strike, bandh, curfews, natural calamities or even an unsupported pickup location.
- 4. Any request for change in the itinerary will be subject to car availability, city/location feasibility and prevailing rates. Any change that is allowed, may require additional charges. For example, Rohtang Pass needs special permit which has to be taken in advance. So while our cars can go to Manali, Rohtang Pass cannot be added to the itinerary.
- 5. In the event of cancellation of the trip, liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the trip.
- 6. While we take a lot of efforts to oversee maintenance of cars in our system, a breakdown during trip, though rare, is still a possibility. The reasons could include (but not restricted to) an accident on the road for no fault of our driver or the car developing some mechanical fault. In such a case, we will do our best to provide you an alternate within an hour. The driving time for the alternate car to reach your location will be over and above an hour we would take to find an alternate. In the event you decide not to wait for the alternate car or we are not able to find an alternate, there won’t be any charge to you for the usage and we will refund you any advance that you paid while making the trip if the break down has happened within 100 KM of you boarding the cab, If the break down has happened over 100 KM of you boarding the cab, you will be given 50% discount on the km travelled for the inconvenience caused. This is to take care of part of the costs incurred by the driver for your trip.
- 7. In case of any support or grievance please email us at email@example.com or you can call our 24X7 helpline at 9654999666.
- a. All passengers need to carry a government ID which has valid address proof.
- b. It is mandatory to wear a mask while travelling.
- c. ECOS India Mobility and Hospitality Pvt Ltd has no partnership or Joint Venture etc. with Amex. Neither party represents the other party in any form or manner.
- d. Driver would wait maximum 15 minutes from your scheduled pickup time at your pickup location. Post this, your trip may get cancelled without any refund. If there is a mutual agreement between customer and driver, waiting charges would be Rs 100.0 per 30 minutes.
- e. Any grievances or claims related to the cab travel should be reported within 12 hours of travel time.
- f. In case of airport drop, we assume that you have kept buffer time to avoid any unanticipated delay like traffic, road blockage, etc. Ecos India Mobility and Hospitality Pvt will not be responsible for any delay or missed flights.
- g. In case of airport pickup, we assume that you have kept buffer time for baggage collection, immigration, custom checks, etc.
- h. The booking will be for cab type and we do not commit on providing any preferred cab model.
- i. AC will be switched off in hilly areas.
- j. You can accommodate 2 bags in Sedan and 3 bags in SUV.
- k. We do not commit on particular fuel type vehicle like Petrol, Diesel or CNG. Cab will be provided on the basis of availability .
- l. You are not allowed to take pets with you inside the cab.
- m. Due to traffic or any other unavoidable reason, although rare, pickup may be delayed by 30 mins.
- n. Driver details will be shared up to 30 mins prior to reporting time.
- o. At the end of the trip, please check and take all your belongings with you. In case you have lost your belongings inside the vehicle, we will try our best to locate the items but are not responsible for the loss or damage
- q. While we take all precautions and uses technology to provide an enhanced driving and riding experience to its customers, we will not be held responsible for any actions of its driver partners / vendors or business associates
- r. Urban Drive reserves the right to charge the customer for any intentional or unintentional damage done to the exterior or interior of the car.
- s. Any extra cash that you have given to the driver needs to be collected from the driver by yourself. Urban Drive will not be responsible for such reimbursements.
- t. Drinking and Smoking is strictly prohibited inside the car. You are expected to ask the driver to stop the car for you smoking breaks.
- u. The distance shown for your itinerary in your booking is based on the most efficient and in certain cases the shortest route. At the time of your journey, the path taken may vary due to your preference or needs or due to situations beyond our control like natural calamities/road closures/route changes etc.
- v. You may be charged extra in terms of state taxes, km and toll accordingly based on this new route that is taken.
American Express Banking Corp. is neither responsible for availability of services nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed of by the Card members under these offers. Any disputes with regard to the quality of goods/services availed shall be taken up with the merchant/service establishment directly. American Express shall have no liability whatsoever with regard to the same
American Express shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed by Card member under these offers. American Express reserves its absolute right to withdraw and/or alter any of the terms and conditions of the offer at any time without prior notice
In the wake of COVID 19, while the merchant’s/service establishments may be maintaining all safety measures, we request you to ensure safety at your end as well. In no event shall American Express be held liable for any fallouts/illness or any concerns arising/occurring due to the card member choosing to order/avail services from the merchant/service establishment.
- 1. Offer is as below:
- 30% discount on all category of cars in all cities across India.
- 40% discount for S class category car only in Delhi NCR, Mumbai & Bengaluru
- 50% discount for Commuter van in Delhi NCR, Mumbai & Bengaluru
- 50% discount for Chrysler Limousine in Delhi NCR only
- 5% GST will be applicable as per Govt. of India directive
- 2. Time and mileage is noted from Garage to Garage.
- 3. Rates inclusive of car with chauffeur & fuel. Any tolls parking or inter-state taxes shall be charged as per actual
- 4. Specific vehicle model will be subject to availability in a particular city. In a case of non- availability of a specific vehicle model, an alternative available vehicle shall be provided and charged accordingly.
- 5. Outstation travel shall be charged for a minimum average run of 250 km per calendar day.
- 6. Night Charges will be additional and only applicable if the car is occupied between 11Pm & 5Am.
- 7. In case of Round Trips, driver allowance will be additional on per day basis. These charges goes to the driver directly against his food and lodging expenses.
- 8. Management shall be not responsible for loss or damage of any belongings of the user during the journey.
- 9. Cancellation policy:
Cancellation requested at more than 4 hour before pickup : No charge
Cancellation requested at between 2 hrs - 4 hrs of pickup: 50% charge
Cancellation requested at less than 2 hrs of pickup: 100% charge
- 10. The offer is valid till 31st Dec 2021.
- 11. Offer is applicable to all Platinum Basic & Supplementary CMs.
- 12. American Express is neither responsible nor guarantees the quality of the goods/services and is not liable for any defect or deficiency of goods or services so obtained/availed by Platinum member as a benefit/privilege associated with the American Express Platinum Card.
- 13. American Express reserves the right to change/withdraw the Terms and Conditions of the offer at any time without prior notice.
- 14. The benefit can be used only in conjunction with the American Express Platinum Card and cannot be combined with any other promotion or offer. Any participation by the Platinum member is purely voluntary.
- 15. For bookings, please click on: https://amex.ecorentacar.com/. Payment needs to be done using American Express Platinum Card only.
- 16. Booking confirmation will be shared through Eco Customer Care team email address i.e. firstname.lastname@example.org
- 17. Offer can be availed multiple times during the offer period
- 18. Please reach out to the mentioned contact details and email id for any queries -+91-9654999777 | 01140794079 and email email@example.com
19. Pricing details are as below –
Vehicle Segment Special discounted rate in Delhi / Mumbai / Bangalore Discounted rates in all cities across India Discount % 8hr / 80Kms Extra Hour Rate Extra Kms Rate Discount % 8hr / 80Kms Extra Hour Rate Extra Kms Rate Toyota Innova Crysta N/A N/A N/A N/A 30% ₹ 2,240.00 ₹ 224.00 ₹ 22.40 Altis N/A N/A N/A N/A 30% ₹ 2,660.00 ₹ 266.00 ₹ 26.60 Toyota Camry N/A N/A N/A N/A 30% ₹ 5,180.00 ₹ 518.00 ₹ 51.80 Toyota Fortuner N/A N/A N/A N/A 30% ₹ 5,530.00 ₹ 553.00 ₹ 55.30 Mercedes E Class / Audi A6 / BMW 5 Series N/A N/A N/A N/A 30% ₹ 6,930.00 ₹ 693.00 ₹ 69.30 Mercedes V Class (5 Pax) / Mercedes Sprinter (16 Pax) N/A N/A N/A N/A 30% ₹ 11,200.00 ₹ 11,20.00 ₹ 112.00 Mercedes S Class / BMW 7 Series / Jaguar / Audi Q7 40% ₹ 10,800.00 ₹ 1,080.00 ₹ 108.00 30% ₹ 12,600.00 ₹ 1,260.00 ₹ 126.00 Toyota Commuter (8 pax VIP Mini Van) 50% ₹ 8,000.00 ₹ 8,00.00 ₹ 8,0.00 30% ₹ 11,200.00 ₹ 11,20.00 ₹ 112.00 Chrysler Limousine (Delhi/NCR - Only) 50% ₹ 30,000.00 ₹ 30,00.00 ₹ 300.00 N/A N/A N/A N/A